Privacy Policy

Last updated: May 2026

1. Who We Are

Sumit Malhotra Immigration Services ("we", "us", "our") is an RCIC-regulated immigration consulting firm operating from Suite 201, 9426 51 Avenue NW, Edmonton, AB T6E 5A6, Canada. This Privacy Policy describes how we collect, use, and protect personal information provided through this website.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details — name, email address, phone number, and any message content submitted through our contact form.
• Booking data — appointment details processed through Calendly when you schedule a consultation.
• Usage data — anonymised analytics data (page views, browser type, general location) collected via website analytics tools. This data does not identify you individually.

3. How We Use Your Information

Your information is used solely to:

• Respond to your enquiries and provide the immigration consulting services you request.
• Schedule and manage consultations.
• Comply with legal and regulatory obligations applicable to regulated Canadian immigration consultants (ICCRC/CICC).
• Improve website performance through aggregated, anonymised analytics.

We do not sell, rent, or share your personal information with external marketing companies.

4. Legal Basis for Processing (PIPEDA & Alberta PIPA)

We collect and process personal information with your knowledge and consent, or as otherwise permitted or required by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

5. Data Retention

Contact form submissions are retained for a maximum of 24 months from the date of receipt, after which they are securely deleted. Booking records are retained in accordance with CICC professional obligations. You may request earlier deletion by contacting us directly.

6. Cookies

This website may use strictly necessary session cookies to maintain form security (CSRF protection). We do not use tracking or advertising cookies. No cookie consent banner is required for strictly necessary cookies under applicable Canadian law. If we add analytics or optional cookies in the future, we will update this policy and seek consent as required.

7. Third-Party Services

We use the following third-party platforms that have their own privacy policies:

• Calendly — for appointment scheduling. See Calendly's Privacy Policy.
• Google Fonts & Font Awesome — for website typography and icons, loaded from CDN servers.
• Google Maps — embedded on our contact page for office location display.

We are not responsible for the privacy practices of these third parties.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including HTTPS encryption, server-side input sanitisation, and access controls. No method of internet transmission is 100% secure; however, we strive to protect your data to the best of our ability.

9. Your Rights

Under applicable Canadian privacy legislation, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent and request deletion of your information (subject to legal retention requirements).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at malhotraimmigrationservices@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions, please contact:
Sumit Malhotra Immigration Services
Suite 201, 9426 51 Avenue NW, Edmonton, AB T6E 5A6
Email: malhotraimmigrationservices@gmail.com
Phone: +1 (780) 862-0021